It was a routine order. Here's the NUMEROUS times they absolutely messed up:
- They sent the POPstation code and notification to the wrong person, resulting in my package ending up in the hands of a stranger. They managed to reinsert it into their system and said I could pick it up from Pasir Panjang Post Office. Fine.
- THEY DELIVERED IT TO PASIR RIS POST OFFICE INSTEAD. SINGAPORE POST CAN'T TELL THE DIFFERENCE BETWEEN PASIR PANJANG AND PASIR RIS!
- Of course, numerous promises to call back were unfulfilled.
- It had to wait at Pasir Ris for 5 working days before it could be redirected.
In the end, this is what my package looked like after its tour of Singapore:
And this is what its tracking looked like:
I'll just point out it spent 6 days getting from America to Singapore, but 11 days within Singapore. During which I got a different story every time I called. Now, because of this I complained to vPOST, and they offered me compensation. What did I get? A single 20% off. Yes, something you can get with the right card, or even just by searching for the voucher code up to a while ago. That's another thing - there are almost no more discounts for vPOST. When I compared vPOST with HSG, vPOST was actually MORE expensive and only its 20% discount made it viable. Now vPOST discounts are all but extinct. It's MORE expensive and LESS reliable.
With no hesitation, I condemn vPOST.